Technical Support Representative (Rider Support)

Übersicht

Join SRAM’s world-class Technical Service team to provide sales & technical assistance to consumers.

Aufgabenbereiche

• Provide technical product support and advice to customers.
• Demonstrate basic knowledge of SRAM products and assist with highlighting information gaps.
• Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPI’s for mail & phone support.
• Support consumer direct order management for specific product lines.
• Provide timely & accurate sram.com and product feedback to supporting teams.

Qualifikationen

• Direct-to-consumer, customer service experience required
• Strong bicycle mechanical knowledge/aptitude required
• Strong virtual team communication skills, professionalism, and ability to problem-solve required
• Team oriented, but able to work independently
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Aptitude in professional writing ability & typing speed
• Proficiency with Zendesk, Microsoft Word, Excel, SAP knowledge a plus
• Strong written and verbal communication skills (English)
• Bilingual in Spanish, Italian, French, German, is a plus
• The benefits for this position include group health insurances including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long term disability, and paid time off. The starting pay is $40,000 (annually).

Über SRAM

SRAM LLC ist einer der weltweit größten Zulieferer von Komponenten für die Fahrradindustrie. SRAM wurde 1987 in Chicago gegründet und widmet sich seitdem dem Fahrrad: Durch seine Produkte, sein soziales Engagement und seine Mitarbeiter, die das Radfahren immer besser machen wollen. Heute beschäftigt SRAM mehr als 4.500 Mitarbeiter an über 20 Standorten in 9 Ländern weltweit. SRAM ist stolz darauf, ein Arbeitgeber mit Chancengleichheit zu sein.