Director of IT Operations

Overview

Based in the former warehouse district of Fulton Market, Chicago’s lively West Loop area, which is now a hip corporate and entertainment area known for creative global and modern American restaurants, we have easy access to public transport, great restaurants, and an awesome office roof deck. You will join a highly effective, caring team in an office full of natural light, bikes, and donuts! Meet your teammates for a lakefront ride, yoga on the rooftop, or lunch on the balcony in between all the fun. The Director of IT Operations will be responsible for the strategic direction, development, and management of IT infrastructure services, security, technical support, and operations. This role requires technical expertise, leadership skills, and the ability to collaborate to ensure reliable performance of IT systems, manage the IT infrastructure and support teams, and drive new technology initiatives.

Responsibilities

• Develop and execute a strategic plan for the IT infrastructure and operations. Provide leadership and direction to the IT infrastructure team to ensure high performance and effective service delivery.
• Oversee the design, implementation, and maintenance of the IT infrastructure, including public cloud, on-premise data centers, network operations, server operations, and collaboration/conferencing systems.
• Oversee the cyber security policies, standards, processes, and systems. Develop and implement risk management policies and procedures to ensure the integrity, security, and availability of data and IT services.
• Ensure disciplined and resilient operation of all IT systems and services, including system performance monitoring, disaster recovery planning, data security, and compliance with IT policies and procedures.
• Identify and implement new technology solutions and practices to enhance operational efficiency and support the company's growth. Stay abreast of emerging technology trends and evaluate their applicability to SRAM’s goals.
• Develop and manage the IT infrastructure and operations budget, ensuring cost-effective allocation of resources.
• Lead, mentor, and develop the IT infrastructure and regional technical support teams, fostering a collaborative and high-performing environment.
• Negotiate and manage contracts with IT service providers and vendors to ensure quality service delivery and cost-effectiveness.
• Ensure systems and infrastructure availability, security, and redundancy across all cloud instances.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A Master’s degree or MBA is preferred.
• Minimum of 10 years of experience in IT infrastructure and operations, with at least 5 years in a senior leadership role overseeing a large and diverse IT environment.
• Expertise in IT infrastructure technologies (including cloud services, data center operations, networking, cybersecurity), IT operations management, and enterprise architecture.
• Experience migrating and operating infrastructure services to public cloud hyper-scaler(s) (AWS preferred).
• Proven ability to lead and motivate a team of IT professionals. Strong strategic planning, decision-making, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Strong project management skills, with experience managing large-scale IT projects and initiatives.
• Solid understanding of financial management principles as they relate to IT investments and budgeting.
• Knowledge of IT Service Management and cyber security frameworks.
• Occasional night and weekend hours required for system implementations and updates.
• Up to 20% travel including international.
• Ideally have worked in a manufacturing and or consumer products industry.

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.