Inside Sales Account Coordinator

Overview

Let’s get into gear! Be a part of SRAM by becoming our Inside Sales Account Coordinator. Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and thrive in a supportive and international environment? Then this job is for you!

Responsibilities

• Represent SRAM towards the customer and act as the primary contact for your own customer accounts
• Develop and maintain business relationships with your dedicated B2B customer base and nurture these connections into strong, long term partnerships
• Work closely together with different departments, such as sales, finance, shipping locations and international stakeholders to give the best possible service to our customers
• Manage order fulfillment from receipt to shipment, including entering, scheduling and confirming of orders
• Monitor orders and shipments in close cooperation with our production locations in Asia, USA and Europe
• Follow up & follow through on inquiries regarding sales orders, lead times, shipments, logistics, products and services and ensure customer requirements are met consistently
• Partner with Sales to onboard new customers and maintain accuracy of customer data
• Collaborate closely with Inside Sales team members, sharing information and best practices and support each other to achieve team goals
• Collaborate in cross-functional project teams and contribute to the continuous improvement of business processes

Qualifications

• MBO+/HBO education (obtained through education or working experience)
• Excellent written and spoken English and proficiency in any/several of the following languages: German/ French
• Strong organizational and planning skills
• Great communication and intercultural skills
• Proactive self-starter and independent thinker
• Experience within an (international) customer relations environment is a plus
• Knowledge of SAP/CRM systems is an advantage

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.